Previous aftersales/automotive experience essential

This role is based at our Head Office in Coventry: Pinley House, 2 Sunbeam Way, Coventry CV3 1ND, United Kingdom

• A competitive performance bonus OTE £33k
• Manufacturer owned dealership opportunity.

About Us

Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary and performance bonus.

Additional Benefits

• Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
• Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
• Pension: Benefit from a generous employer pension contribution of up to 7%.
• Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
• Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
• Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
• Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
• Occupational Health: We're committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
• Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
• Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
• Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
• Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
• Paid sick leave upon completion of Probationary period.

Role Overview:

An exciting new opportunity has come up here at Coventry. This is a great opportunity for you to become a key member of our dealership team.

As an Aftersales Support Advisor you must be driven to exceed customer expectations, both in terms of customer service and sales success. The primary focus on holding this central support role will be to carry out online VHC selling in order to help dealers maximise retail gross profit, increase workshop efficiency through speedy authorisation, in order to elevate the customer experience at S&Y UK.

In this role you will also:

• Complete service plan renewals
• Conduct CSI Follow Up calls
• Engage in general aftersales activities in order to help dealers maximise NPS returns and Service Plan sales

Let’s Work together:

We are looking for an Aftersales professional with a passion for providing excellent customer service and developing a team that delivers commercial success!

As an Aftersales Support Advisor, you will play a key role in delivering exceptional customer service and driving sales. You must be an effective communicator, proactive, and confident in selling over the phone.

A basic level of technical knowledge is advantageous, enabling you to explain vehicle reports in a clear and customer-friendly manner. You will be the first point of contact with customers following the completion of technician reports, and it will be your responsibility to prioritise, communicate, and sell identified “Red” work to maximise upsell opportunities.

Success in this role requires strong objection handling skills, the ability to think on your feet, and the flexibility to offer tailored payment solutions to meet customer needs.

Additional responsibilities include supporting dealership teams with customer satisfaction and retention initiatives and assisting with daily operational tasks to ensure smooth and efficient service delivery.

.Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.