Join our team as an Administrator – a brilliant opportunity to grow your career, support valued clients, and deliver exceptional customer experiences in a friendly, forward-thinking utilities environment.

Administrator
Burton Upon Trent, DE13 0AT

• Full-time, Monday – Friday (9am – 5pm)
• £24,570 rising to £26,250 effective from 1st May 2026

Please Note: Applicants must be authorised to work in the UK

As a specialist in utility account management, we focus on removing the complexities of utilities from our clients’ businesses while delivering proactive, cost-effective solutions. Our mission is to go beyond basic customer needs, taking ownership and delighting clients with our knowledgeable, versatile and proactive service.

The Role

We are looking for an organised and motivated Administrator to act as the main point of contact for clients and their customers. You will ensure a seamless utility account handover process for housebuilders, housing associations, and residents, providing a “right first time” experience every step of the way.

Key Responsibilities:

• Answer incoming calls and deliver excellent telephone service
• Manage shared email inboxes and respond promptly
• Process client data requests, including handover and tenancy information
• Build strong relationships with key client contacts
• Liaise with customers to support and resolve utility queries or complaints
• Work closely with suppliers to ensure accurate account setup
• Maintain system accuracy, including identifying and resolving duplications

The Ideal Candidate

You’ll be a confident communicator with a passion for great service and a keen eye for detail. Comfortable working both independently and as part of a team, you’ll bring a positive, solutions-focused attitude and a desire to deliver outstanding customer experiences. About you:

• Excellent written and verbal communication skills
• Strong relationship-building abilities over the phone and via email
• Good organisational and time-management skills
• Accuracy, common sense, and high attention to detail
• Confidence with Microsoft Office (Word, Excel)
• Ability to manage workload effectively and maintain confidentiality
• A pleasant, professional demeanour when liaising with clients and colleagues

Essential: GCSE English (Min Grade B)

Desirable: Customer service experience, ideally within utilities

How to apply for the role:

If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to complete your application and provide any other supporting documents.

You must be authorised to work in the UK. No agencies please.

Other suitable skills and experience include Customer Service Advisor, Client Support Executive, Customer Care Representative, Customer Operations Assistant, Customer Experience Coordinator, Utilities Administrator, Service Desk Executive, Call Centre Advisor, Account Support Assistant, Customer Relations Officer.